FAQ

How do I check the status of my order?

Upon placing your order, please allow 24-72 hours to have your order processed. Our fulfilment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a notification through email. Then you can track your order by clicking "Track Order" in the header.

How long does shipping take?

During the global pandemic and holiday season, please allow 24-72 hours for your order to process, and an additional 3 days to be shipped out. Our fulfilment centers are located around the world. For domestic orders in the United States it will normally take about 7-16 days. For international orders, please allow up to 5-20 days.

Why does shipping take so long?

Our products are one of a kind and are significantly lower priced than other competitors in this industry. The downside to this is slightly longer shipping times, though we work our hardest to get your order shipped as fast as possible. 

Do you ship internationally?

Yes! we ship worldwide to ensure that every customer will enjoy his/her shopping experience with us.

Is your website secure with my personal information?

Absolutely! we use SSL security to ensure all your personal info is encrypted. We do not store your credit card info and it will be used one-time only upon purchasing your product. We never store any info about our customers private details!

How do I order on your website?

Simply find the product you'd want and click the "Add to Cart' button or use the 'Buy Now' button, fill in your shipping and billing info and we'll have your order  shipped to you as soon as possible!

Does Erstaunt™ provide a quality guarantee for all products being sold?

Absolutely! if you don't like the product or find damages to the product contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we will get it addressed! You can always get a free exchange of your product simply by shipping it back to us with image proof sent first.